In all of our properties we adopt the same cancellation policy. We use our own
discretion when applying this policy so these rules are not cast in stone but we
feel it is important to make guests aware of their liabilities in the event of
having to cancel a pre-booked stay. When making a booking we require a deposit
to be paid by credit card or cheque. No booking is accepted without a deposit.
As a small business we are particularly vulnerable to guests who cancel close to
the day of their arrival and so we advise all guests to avail of travel
insurance which includes cancellation cover. If a guest cancels more than
four weeks in advance of their arrival date we reserve the right to retain the
booking deposit. If a guest cancels less than four weeks in advance of their
arrival we reserve the right to charge the full price of the booking. In this
event where we have enough time to replace the booking with an alternative, 100%
of any revenue earned will be used to offset any cancellation charges. Any
cancellation charges will be debited from the card used to make the booking. In
practice this means that usually, but not always, our guests do not incur
cancellation charges. If guests do not accept these terms and conditions they
are able to cancel their booking within 24hours of sending this confirmation
without incurring penalties. Failure to do so implies acceptance of these
conditions.
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